Purchase Survey
The reception staff were exceptionally welcoming and professional, making check-in a breeze with virtually no waiting time. The overall experience exceeded my expectations in terms of both efficiency and friendliness of service.
Hakeem
Turn Feedback into Actionable Decisions
Automatically analyze surveys, tickets, and reviews so your team spends time fixing problems, not tagging data.
90%
Less Analysis Time
Live
Insights
∞
Languages
The Feedback Problem
Customer feedback is everywhere, but most organizations struggle to extract value from it. Manual analysis is slow, inconsistent, and misses critical patterns.
Overwhelming Volume
Thousands of surveys, tickets, and reviews pour in daily. No team can read them all, so critical issues slip through the cracks.
Slow Manual Analysis
Tagging and categorizing feedback by hand takes days or weeks. By the time insights emerge, the window for action has closed.
Lost Insights
Without systematic analysis, patterns, sentiment shifts, and emerging trends remain hidden in unstructured text.
Why Hakeem?
In-House AI Models
Built entirely by Kalvad's team for maximum reliability, control, and performance.
Actionable Insights
Structured themes, sentiment scores, and trend data tailored to your business context.
Expert Support
Dedicated team to help integrate, optimize, and continuously improve your results.
English & Arabic
Native multilingual support with accurate sentiment analysis across both languages.
Real-Time Trends
Detect sentiment shifts and emerging issues as they happen, not weeks later.
API-First Design
Connect to any system with comprehensive docs, SDKs, and webhook support.
Enterprise Security
SOC 2 Type II compliant, GDPR ready, with OAuth 2.0 and encrypted data handling.
Multi-Channel
Analyze surveys, tickets, reviews, social media, and more from a single platform.
Custom Models
Train Hakeem on your industry terminology and business-specific categories.
Real customer feedback analyzed from a restaurant in Abu Dhabi
How It Works
1
Connect Sources
Link surveys, support tickets, reviews, or upload feedback files via API or dashboard.
2
AI Processing
Hakeem's models analyze each response for sentiment, themes, and key topics automatically.
3
Theme Detection
Feedback is organized into actionable categories like "Pricing," "Support Quality," or "Product Bugs."
4
Sentiment Scoring
Each response and theme receives a sentiment score, highlighting what's working and what isn't.
5
Trend Alerts
Get notified when sentiment shifts or new issues emerge across your feedback channels.
6
Take Action
Share insights with your team, prioritize improvements, and track the impact of changes.
Who Benefits from Hakeem?
Hakeem is designed for teams that need to understand customer sentiment at scale and act on it quickly.
Support Teams
Surface top ticket themes and recurring pain points automatically. Reduce response times and improve CSAT by addressing the issues that matter most.
Product Teams
Prioritize features and fixes based on real user sentiment. Understand what customers love, what frustrates them, and where to invest next.
CX & Marketing
Understand voice of customer across all channels. Track brand sentiment, campaign impact, and customer journey friction points in one place.
Security & Compliance
Hakeem's APIs use OAuth 2.0 and JWT authentication with granular permissions. The platform is SOC 2 Type II compliant and GDPR ready, with all data encrypted in transit and at rest.
SOC 2 Type II GDPR Ready OAuth 2.0 Encrypted Data
Integrations - Fit Your Workflow
Hakeem's API-first architecture connects seamlessly with your existing tools for real-time feedback analysis.
API Documentation
Interactive Swagger/OpenAPI specs with live testing endpoints and code samples.
Pre-Built SDKs
Ready-to-use libraries for Python and Django to accelerate integration.
Webhook Support
Real-time push notifications when new insights are processed and ready.
Custom Connectors
Bespoke integrations for legacy systems, CRMs, helpdesks, and survey platforms.
Get Started with Hakeem
Hakeem transforms raw feedback into clear, actionable insights so your team can make data-driven decisions with confidence.
Request Demo